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Booking, quotations and payments
1Which services does Movartis provide?
Movartis provides professional chauffeur and private transportation services in Rome, throughout Italy and for selected international destinations.
Services include airport, railway station and cruise port transfers, private tours and shore excursions, hourly chauffeur services, executive travel, transportation for ceremonies and events, long-distance transfers, group transportation and special or luxury vehicles on request
Services include airport, railway station and cruise port transfers, private tours and shore excursions, hourly chauffeur services, executive travel, transportation for ceremonies and events, long-distance transfers, group transportation and special or luxury vehicles on request
2How can I request a quotation?
You can request a personalized quotation through the Movartis website or by contacting the company by email, telephone or through the available messaging channels.
Every quotation is prepared according to the requested itinerary, service duration, number of passengers, luggage, selected vehicle and any special requirements
Every quotation is prepared according to the requested itinerary, service duration, number of passengers, luggage, selected vehicle and any special requirements
3What information should I provide when booking?
Please provide:
Please also mention child seats, wheelchairs, animals, unusual luggage, accessibility requirements or any other special request.
If a wheelchair-accessible vehicle is required, please specify this when contacting Movartis so that the availability of the accessible taxi can be checked
- Pickup date and time
- Pickup location and destination
- Number of passengers
- Approximate number and size of suitcases
- Flight, train or cruise ship details
- Requested stops or itinerary
- Working telephone number
Please also mention child seats, wheelchairs, animals, unusual luggage, accessibility requirements or any other special request.
If a wheelchair-accessible vehicle is required, please specify this when contacting Movartis so that the availability of the accessible taxi can be checked
4How far in advance should I book?
We recommend booking as early as possible, especially during high season, major events, public holidays, the cruise season and periods of particularly high demand.
Last-minute requests may also be accepted, depending on chauffeur and vehicle availability
Last-minute requests may also be accepted, depending on chauffeur and vehicle availability
5Are Movartis services available 24 hours a day?
Movartis operates 24 hours a day, seven days a week, subject to advance booking and availability.
Early-morning pickups, late-night arrivals, overnight transfers and extended services can therefore be arranged
Early-morning pickups, late-night arrivals, overnight transfers and extended services can therefore be arranged
6Which payment methods do you accept?
Payment methods and payment arrangements are agreed directly with Movartis when the service is booked.
Please contact the company to confirm the options available for your specific service.
Movartis may request a deposit for tours, ceremonies, group transportation, special vehicles or services involving particular arrangements
Please contact the company to confirm the options available for your specific service.
Movartis may request a deposit for tours, ceremonies, group transportation, special vehicles or services involving particular arrangements
7What is included in the quotation?
The quoted total is the amount payable for the agreed service and includes ordinary tolls, parking fees and access charges required for the confirmed itinerary
Additional costs may apply when:
Any customer-requested change that significantly affects the price, duration, distance, route or number of stops will be discussed with the customer.
Whenever possible, the applicable additional charge will be communicated before the change is made
Additional costs may apply when:
- The customer requests changes to the original itinerary or service
- Additional stops or waiting time are requested
- The journey becomes significantly longer
- Circumstances beyond the company’s control require different arrangements
Any customer-requested change that significantly affects the price, duration, distance, route or number of stops will be discussed with the customer.
Whenever possible, the applicable additional charge will be communicated before the change is made
8Can I modify my booking?
Yes. Please contact Movartis as soon as possible if you need to change a reservation.
Changes are subject to chauffeur and vehicle availability.
A revised price may apply when the requested modification affects the route, distance, duration, number of stops, selected vehicle or other important aspects of the service.
Minor changes that do not materially affect the service will be evaluated by Movartis according to the circumstances
Changes are subject to chauffeur and vehicle availability.
A revised price may apply when the requested modification affects the route, distance, duration, number of stops, selected vehicle or other important aspects of the service.
Minor changes that do not materially affect the service will be evaluated by Movartis according to the circumstances
Cancellations
1What is the cancellation policy for standard transfers?
Airport, railway station, cruise port and ordinary point-to-point journeys are considered standard transfers for cancellation purposes.
Cancellation is free of charge when it is received at least 24 hours before the scheduled pickup time.
For cancellations received less than 24 hours before pickup, a fee up to the total per vehicle applies.
If the chauffeur has already reached the pickup location, the full agreed price will be charged.
If the chauffeur has already departed towards the pickup location but has not yet arrived, the customer will be charged up to the entire amount
Cancellation is free of charge when it is received at least 24 hours before the scheduled pickup time.
For cancellations received less than 24 hours before pickup, a fee up to the total per vehicle applies.
If the chauffeur has already reached the pickup location, the full agreed price will be charged.
If the chauffeur has already departed towards the pickup location but has not yet arrived, the customer will be charged up to the entire amount
2What is the cancellation policy for tours, ceremonies and special services?
Private tours, ceremonies and services involving special requests can be cancelled free of charge when the cancellation is received at least 48 hours before the scheduled starting time.
For cancellations received less than 48 hours before the service, up to the total agreed price will be charged.
If the chauffeur has already departed towards the starting location, the customer will be charged up to full charge.
If the chauffeur has already arrived, the same conditions apply together with any additional waiting time.
Documented exceptional circumstances may be evaluated by Movartis on a case-by-case basis, without automatically cancelling the applicable conditions
For cancellations received less than 48 hours before the service, up to the total agreed price will be charged.
If the chauffeur has already departed towards the starting location, the customer will be charged up to full charge.
If the chauffeur has already arrived, the same conditions apply together with any additional waiting time.
Documented exceptional circumstances may be evaluated by Movartis on a case-by-case basis, without automatically cancelling the applicable conditions
3How should I communicate a cancellation?
A cancellation can be communicated by email, written message, voice message or telephone.
The intention to cancel must be expressed clearly and unequivocally, and the communication must be received and understood by Movartis or by an authorized representative.
When cancelling by telephone, the customer must make sure that the person receiving the call has heard and correctly understood the cancellation: an unanswered telephone call or an unsuccessful contact attempt is not automatically considered a valid cancellation
The intention to cancel must be expressed clearly and unequivocally, and the communication must be received and understood by Movartis or by an authorized representative.
When cancelling by telephone, the customer must make sure that the person receiving the call has heard and correctly understood the cancellation: an unanswered telephone call or an unsuccessful contact attempt is not automatically considered a valid cancellation
4What happens if Movartis has to cancel a confirmed service?
Cancellations by Movartis are extremely rare and normally occur only because of exceptional or unavoidable circumstances.
If Movartis is unable to provide a confirmed service:
The availability of an alternative service cannot always be guaranteed
If Movartis is unable to provide a confirmed service:
- The customer will be informed as soon as reasonably possible
- Any amount already paid for the service that cannot be provided will be refunded
- When possible, Movartis will try to propose an appropriate alternative
The availability of an alternative service cannot always be guaranteed
Airports, railway stations and cruise ports
1Where will the chauffeur meet me at the airport?
The meeting point will be confirmed before your journey.
For airport arrivals, the chauffeur will normally meet passengers in the designated arrivals area after baggage claim, holding a sign displaying the passenger’s name or another agreed reference.
Please provide the correct flight number and a working telephone number when booking
For airport arrivals, the chauffeur will normally meet passengers in the designated arrivals area after baggage claim, holding a sign displaying the passenger’s name or another agreed reference.
Please provide the correct flight number and a working telephone number when booking
2How is waiting time calculated for airports, stations and ports?
For airport pickups, up to three hours of waiting time are included.
For railway station and cruise port pickups, up to one hour of waiting time is included.
The included waiting period begins from the scheduled landing, train arrival or ship docking time.
If the flight, train or ship arrives earlier than scheduled, the waiting period begins from the actual early arrival time.
If the chauffeur reaches the pickup location earlier than required, but the flight, train or ship has not arrived early, the chauffeur’s early arrival is not counted and is not charged to the customer.
Waiting time beyond the included period may be subject to an additional charge. The amount depends on the period of the year, vehicle, customer, type of service and specific circumstances
For railway station and cruise port pickups, up to one hour of waiting time is included.
The included waiting period begins from the scheduled landing, train arrival or ship docking time.
If the flight, train or ship arrives earlier than scheduled, the waiting period begins from the actual early arrival time.
If the chauffeur reaches the pickup location earlier than required, but the flight, train or ship has not arrived early, the chauffeur’s early arrival is not counted and is not charged to the customer.
Waiting time beyond the included period may be subject to an additional charge. The amount depends on the period of the year, vehicle, customer, type of service and specific circumstances
3What happens if my flight, train or ship is delayed?
Movartis uses the travel details provided by the customer to coordinate the pickup according to the latest available arrival information.
Because the chauffeur remains committed to the service throughout the delay, additional waiting charges may apply once the included waiting period has expired.
For example, if a flight is scheduled to land at 2:00 p.m. but lands at 4:30 p.m., the three included hours are calculated from 2:00 p.m. and end at 5:00 p.m. Waiting time after 5:00 p.m. may therefore be charged.
This does not mean that the customer is automatically considered a no-show at 5:00 p.m. The possible no-show period is calculated separately from the actual landing, train arrival or ship docking time.
Please contact Movartis whenever possible in the event of a major delay, cancellation, diversion or itinerary change
Because the chauffeur remains committed to the service throughout the delay, additional waiting charges may apply once the included waiting period has expired.
For example, if a flight is scheduled to land at 2:00 p.m. but lands at 4:30 p.m., the three included hours are calculated from 2:00 p.m. and end at 5:00 p.m. Waiting time after 5:00 p.m. may therefore be charged.
This does not mean that the customer is automatically considered a no-show at 5:00 p.m. The possible no-show period is calculated separately from the actual landing, train arrival or ship docking time.
Please contact Movartis whenever possible in the event of a major delay, cancellation, diversion or itinerary change
4When can a passenger be considered a no-show?
For ordinary transfers that do not begin at an airport, railway station or cruise port, a passenger may be considered a no-show when they cannot be contacted for 30 minutes after the agreed appointment time, unless different arrangements were confirmed in advance.
Additional waiting charges may apply after the first 30 minutes.
For airport pickups, a passenger who remains unreachable may be considered a no-show three hours after the actual landing time.
For railway station and cruise port pickups, a passenger who remains unreachable may be considered a no-show one hour after the actual train arrival or ship docking time.
These rules are ignored when longer waiting arrangements were specifically included in the quotation.
Movartis or the chauffeur will always make reasonable attempts to contact the passenger when the waiting time becomes significant.
During daytime hours, the chauffeur must receive authorization from Movartis before leaving the pickup location.
Between 10:00 p.m. and 6:00 a.m., the chauffeur may decide to leave without prior authorization when:
In the event of a no-show, the full agreed price and any applicable additional waiting charges will be payable
Additional waiting charges may apply after the first 30 minutes.
For airport pickups, a passenger who remains unreachable may be considered a no-show three hours after the actual landing time.
For railway station and cruise port pickups, a passenger who remains unreachable may be considered a no-show one hour after the actual train arrival or ship docking time.
These rules are ignored when longer waiting arrangements were specifically included in the quotation.
Movartis or the chauffeur will always make reasonable attempts to contact the passenger when the waiting time becomes significant.
During daytime hours, the chauffeur must receive authorization from Movartis before leaving the pickup location.
Between 10:00 p.m. and 6:00 a.m., the chauffeur may decide to leave without prior authorization when:
- The customer cannot be contacted
- The waiting time has become unreasonable
- Continuing to wait would cause a delay to a subsequent confirmed booking
In the event of a no-show, the full agreed price and any applicable additional waiting charges will be payable
5Do you provide transfers between Rome airports and Civitavecchia Port?
Yes. Movartis can arrange private transfers between Fiumicino Airport, Ciampino Airport, Rome and Civitavecchia cruise port.
The vehicle will be selected according to the number of passengers, quantity of luggage and any special requirements.
For cruise port pickups, please provide the name of the ship, expected docking time, requested pickup time and a working telephone number
The vehicle will be selected according to the number of passengers, quantity of luggage and any special requirements.
For cruise port pickups, please provide the name of the ship, expected docking time, requested pickup time and a working telephone number
Tours and chauffeur services
1Can you organize private tours, shore excursions and customized itineraries?
Yes. Movartis organizes private tours, customized itineraries and shore excursions based on the destinations requested and the time available.
Cruise excursions are planned around the ship’s schedule, expected traffic conditions and the required return time.
The chauffeur can assist with transportation and itinerary organization, however he should not automatically be considered a licensed tourist guide unless a guiding service has been specifically requested and confirmed
Cruise excursions are planned around the ship’s schedule, expected traffic conditions and the required return time.
The chauffeur can assist with transportation and itinerary organization, however he should not automatically be considered a licensed tourist guide unless a guiding service has been specifically requested and confirmed
2Can I hire a chauffeur by the hour or arrange business and event transportation?
Yes. Movartis provides hourly chauffeur services for sightseeing, shopping, business appointments, meetings, events and personalized journeys.
Executive travel, conferences, delegations, ceremonies and group transportation can also be arranged.
One or more vehicles may be coordinated according to passenger numbers, timing and availability.
Movartis can also arrange long-distance transfers throughout Italy and selected international journeys
Executive travel, conferences, delegations, ceremonies and group transportation can also be arranged.
One or more vehicles may be coordinated according to passenger numbers, timing and availability.
Movartis can also arrange long-distance transfers throughout Italy and selected international journeys
3Can you accommodate luggage, child seats, wheelchairs, animals and other special requests?
Yes, many special requirements can be accommodated with advance notice.
The appropriate vehicle depends on the number of passengers, amount and size of luggage, route and required level of comfort: please provide accurate information about large suitcases, luggage, sports equipment or other unusual items
Children
Child seats can be provided on request, please communicate in advance:
Any additional cost will be confirmed directly by Movartis
Wheelchair accessibility
Movartis operates a wheelchair-accessible taxi equipped with a rear access ramp, allowing a passenger to travel while remaining in their wheelchair.
This taxi operates according to scheduled shifts, so customers who require a wheelchair-accessible vehicle should therefore contact Movartis in advance to confirm availability.
When requesting the service, please provide any relevant information about the wheelchair and the passenger’s mobility requirements.
Other vehicles are not specifically adapted for passengers who must remain seated in a wheelchair during the journey, however many have sufficient luggage space to transport a foldable wheelchair when the passenger is able to transfer to a standard vehicle seat.
Please communicate:
Animals
Animals may be accepted with prior approval, please communicate the type, breed, number, size and temperament of the animals.
Whether a carrier is required will be evaluated according to the specific situation.
An additional cleaning charge may apply if the passenger compartment requires cleaning because of the type or amount of dirt left by an animal.
Special vehicles
Special and luxury vehicles may also be arranged, subject to advance confirmation and availability
The appropriate vehicle depends on the number of passengers, amount and size of luggage, route and required level of comfort: please provide accurate information about large suitcases, luggage, sports equipment or other unusual items
Children
Child seats can be provided on request, please communicate in advance:
- Number of children
- Each child’s age
- Approximate height
- Approximate weight
Any additional cost will be confirmed directly by Movartis
Wheelchair accessibility
Movartis operates a wheelchair-accessible taxi equipped with a rear access ramp, allowing a passenger to travel while remaining in their wheelchair.
This taxi operates according to scheduled shifts, so customers who require a wheelchair-accessible vehicle should therefore contact Movartis in advance to confirm availability.
When requesting the service, please provide any relevant information about the wheelchair and the passenger’s mobility requirements.
Other vehicles are not specifically adapted for passengers who must remain seated in a wheelchair during the journey, however many have sufficient luggage space to transport a foldable wheelchair when the passenger is able to transfer to a standard vehicle seat.
Please communicate:
- Whether the wheelchair is foldable
- Its approximate size and weight
- Whether the passenger can transfer to a vehicle seat
- Whether assistance from a companion is available
- Any other relevant mobility requirement
Animals
Animals may be accepted with prior approval, please communicate the type, breed, number, size and temperament of the animals.
Whether a carrier is required will be evaluated according to the specific situation.
An additional cleaning charge may apply if the passenger compartment requires cleaning because of the type or amount of dirt left by an animal.
Special vehicles
Special and luxury vehicles may also be arranged, subject to advance confirmation and availability
